RECRUITERS
About the Role Are you a Dutch speaker ready to launch your career in the dynamic world of artificial intelligence and technology? We're seeking motivated individuals to join our expanding international team in Dublin, working on cutting-edge AI language technology. This entry-level position offers an excellent gateway into the tech industry, with comprehensive training provided for candidates with no prior experience. This is a 3-month contract position with potential for extension, based on-site in Dublin, Ireland. You'll be joining a brand-new team during an exciting expansion phase, contributing to the development and improvement of AI language systems through detailed linguistic work. Key Responsibilities Listen to and analyze short audio recordings in Dutch with precision and attention to detail Transcribe audio content accurately, maintaining high quality standards Review and validate linguistic content to ensure consistency and accuracy Work with various text, audio, and data formats as part of the AI training process Follow comprehensive quality guidelines and protocols to maintain project standards Support machine learning systems by improving language accuracy and understanding Collaborate with team members to ensure consistent approach to tasks Participate in regular quality assessments and feedback sessions Maintain detailed records of work completed and any issues encountered Contribute to process improvements and best practice development Requirements Native Dutch speaker or C1 proficiency level (ESSENTIAL) English proficiency at B2 level or above Excellent attention to detail and ability to maintain accuracy over extended periods Strong focus and ability to handle repetitive tasks with consistency Reliable, motivated attitude with strong work ethic Ability to work effectively both independently and as part of a team Good time management skills and ability to meet deadlines Basic computer literacy and comfort with digital tools Willingness to learn new technologies and adapt to evolving processes Strong communication skills for collaborative work environment Must be able to commute reliably to Dublin or relocate before starting What We Offer Comprehensive training program - no previous experience required Entry point into the rapidly growing AI and technology sector Opportunity to work with cutting-edge artificial intelligence systems Collaborative international work environment Professional development opportunities within the tech industry Potential for contract extension based on performance and business needs Competitive compensation package Opportunity to be part of a dynamic, newly formed team Exposure to innovative AI language technology projects This role represents an ideal opportunity for Dutch speakers to enter the technology sector and gain valuable experience in artificial intelligence and machine learning. You'll be working at the forefront of language technology development, contributing to systems that are shaping the future of human-computer interaction. Work Location: Dublin, Ireland (On-site) Contract Duration: 3 months with extension possibilities
IntouchCX
About the Role We are seeking a dedicated Customer Service Associate for our International Non-Voice Process team. This position offers an exciting opportunity to work with customers from around the globe, providing exceptional support through digital channels while building meaningful relationships and ensuring outstanding customer satisfaction. As a Customer Service Associate (CSA) - Non Voice, you will serve as a crucial link between our company and our valued customers, handling inquiries, resolving issues, and delivering white-glove service that exceeds expectations. This role is perfect for individuals who are passionate about customer service and thrive in a dynamic, fast-paced environment. Key Responsibilities Handle daily customer interactions through non-voice channels, managing issues from initial contact through complete resolution Go above and beyond to engage customers in problem-solving activities, ensuring their satisfaction and loyalty Build rapport quickly and effectively with customers while accurately diagnosing and resolving their concerns Provide exceptional white-glove service that creates an overall excellent customer experience Manage customer expectations by clearly communicating estimated response times and solution timelines Receive and process inbound inquiries to gather and verify required information, utilizing all available resources to solve customer problems Exercise excellent judgment skills to properly evaluate situations and provide immediate, effective solutions Demonstrate active listening skills while showing empathy and patience in all customer interactions Provide accurate information to clients and maintain detailed notes in company systems, documenting all actions taken or required Ensure strict adherence to company policies and procedures in all customer interactions Maintain comprehensive knowledge of all systems to research information and provide accurate details to customers Learn and retain thorough working knowledge of existing and new processes and procedures Achieve assigned Key Performance Indicators including Chat Quality, Customer Satisfaction (CSAT), and Customer Dissatisfaction (DSAT) metrics Attend scheduled team meetings and additional training sessions to maintain skill development Collaborate effectively with team members and other departments to ensure seamless customer experiences Handle escalated issues with professionalism and appropriate urgency Contribute to process improvement initiatives and share customer feedback with relevant teams Required Qualifications Education: High school diploma or equivalent required; post-secondary degree preferred Experience: Minimum of six months customer service experience or equivalent background Must successfully pass a comprehensive background check Demonstrated commitment to delivering exceptional customer service in all interactions Essential Skills Communication: Above-average verbal and written communication skills with ability to speak accurately using proper grammar and clear enunciation Emotional Intelligence: High emotional intelligence with ability to remain calm under pressure while addressing customer concerns effectively Listening Skills: Exceptional ability to listen attentively and use client-provided information to tailor responses and actions to meet specific needs Adaptability: Quick learning ability to absorb and interpret new information, products, and features from the customer's perspective Technical Proficiency: Ability to operate phone systems, personal computers, and various software applications efficiently Organizational Skills: Strong ability to organize and follow up on multiple tasks and details with accuracy and timeliness Mathematical Skills: Ability to perform basic mathematical functions as required for customer account management Flexibility: Ability to work in a fast-paced, dynamic, changing environment while maintaining high performance standards Schedule Flexibility: Availability to work various shifts including days, afternoons, evenings, weekends, and holidays Interpersonal Skills: Ability to interact effectively with employees at all organizational levels and work collaboratively with people from diverse backgrounds Policy Adherence: Demonstrated ability to adhere to all organizational policies and procedures consistently Benefits Package Attractive compensation package with performance-based incentives that reward excellence and achievement Incredible learning and growth opportunities with clear career advancement pathways Outstanding rewards and recognition programs designed to celebrate employee achievements Comprehensive employee engagement activities fostering a positive work environment On-site Perks: Complimentary food and transportation services while working on-site Health Coverage: Medical insurance providing essential healthcare benefits Financial Security: Provident Fund contribution for long-term financial planning Full-time permanent position offering job security and stability This role offers an excellent opportunity for both fresh graduates and experienced professionals to build a rewarding career in customer service while making a meaningful impact on customer satisfaction and business success.
Xplor
About the Role Join our Xplor Education Vertical as a Customer Support Coordinator in New Zealand on a fixed-term contract to make a real impact every day. At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We provide small and medium-sized businesses with cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business. Reporting to the Senior Manager of Customer Support, you'll deliver high-quality, AI-enabled support across chat, email, and outbound channels within the Childcare & Education vertical. Working alongside chatbot and automation technologies, this role monitors and refines digital interactions, intervening where human judgement is required to ensure accuracy, efficiency, and a seamless customer experience. This position combines ticket triage, workflow coordination, community engagement, and automation optimization, requiring strong prioritization skills, independent decision-making, and consistent SLA adherence. You'll contribute to continuous improvement by identifying trends, reducing repeat contact drivers, and strengthening overall customer experience outcomes. Key Responsibilities Customer Support & Communication: Manage inbound enquiries via chat and email, including AI-assisted conversations Monitor chatbot interactions and intervene where escalation to human support is required Conduct proactive outbound phone follow-ups to progress, clarify, or resolve customer queries Provide inbound phone support when operationally required Handle dissatisfied or escalated customers with professionalism and empathy Ensure all customer interactions meet defined SLA targets and quality standards Ticket Management & Workflow Coordination: Provide initial responses to incoming support tickets Assess and allocate tickets based on complexity, urgency, and required expertise Maintain oversight of queue health and SLA adherence across all channels Coordinate with internal teams to ensure efficient resolution of complex issues Track and document customer interaction patterns for process improvement AI & Automation Optimization: Identify gaps in automated responses and provide structured feedback to improve bot accuracy and tone Contribute to optimization of chatbot workflows and knowledge base content Support rollout and adoption of new support technologies Monitor the effectiveness of automated solutions and recommend enhancements Community Engagement & Brand Management: Monitor and manage the company Facebook page and social media presence Engage positively with the customer community to reinforce brand trust Redirect support-specific enquiries to official channels while ensuring customers feel acknowledged Act as a proactive voice of the customer internally Continuous Improvement: Identify recurring themes, system gaps, and workflow friction points Collaborate with internal teams to reduce repeat contact drivers and improve processes Provide insight into trends impacting customer experience Support initiatives aimed at improving retention and customer satisfaction Requirements Essential Qualifications: 2+ years' experience in a customer-facing or multi-channel digital support role Strong written and verbal communication skills with exceptional attention to detail High attention to detail and quality in written responses Demonstrated ability to manage competing priorities independently Sound judgement in determining when to escalate from automated to human support Strong organizational and time-management capabilities A collaborative mindset with a continuous improvement orientation Full working rights in New Zealand required Preferred Qualifications: Experience or knowledge within the Early Childhood sector is advantageous but not essential Familiarity with AI-powered customer support tools and chatbot technologies Experience with social media community management Understanding of SLA management and customer service metrics Personal Attributes: Curious and empathetic approach to customer service Motivated by meaningful work and positive customer outcomes Comfortable with ambiguity and thriving in an ever-evolving environment Big picture thinking combined with tactical execution abilities Positive outlook and people-first mentality What We Offer Work Environment: Fully remote position from New Zealand Collaborative, team environment with people who truly love what they do Flexible work arrangements to support work-life balance Professional Development: Unparalleled opportunities to learn and accelerated career development Learning resources available to continue developing your skills and career Exposure to cutting-edge AI and automation technologies in customer support Benefits & Support: Competitive compensation package Paid parental leave benefits program Access to mental health support resources Opportunity to work with a global technology leader processing over $
Global Education Institute
International Voice Process - US Telecom Location: Noida, Sector 63 Work Mode: Work From Office Shift: Night Shift (US Process) Salary: Up to ₹40,000 Take Home + Incentives About the Role We are seeking dynamic and confident professionals to join our International Telecom Voice Process team. This is an excellent opportunity for experienced BPO professionals to advance their careers while working with US customers in a fast-paced telecom environment. Key Responsibilities Handle inbound international voice processes for US telecom customers Provide exceptional customer support and resolve queries effectively Maintain professional communication standards with US-based clients Meet performance targets and quality standards Participate in semi-sales activities as required What We're Looking For Minimum 6 months experience in International BPO Voice processes Excellent communication skills with comfort handling US accents Strong analytical and interpersonal abilities Good judgment and problem-solving capabilities Experience in Inbound/Outbound/Semi-Sales processes preferred Willingness to work night shifts in office environment Eligibility Requirements Minimum 12th Pass (Diploma) or Graduate Minimum 6 months International BPO Voice experience required Must be comfortable working night shifts Shift Timings 6 PM – 3 AM 7 PM – 4 AM 8 PM – 5 AM What We Offer Competitive salary package up to ₹40,000 per month Lucrative performance-based incentives Health insurance coverage Provident Fund benefits Career growth and advancement opportunities Rewards and recognition programs Employee engagement activities Interview Process Telephonic screening round Face-to-face interview Employment Type: Full-time, Permanent Work Location: In-person (Office-based, no cab facility provided)
Trimble
Quality Assurance Trainee - AI & Software Testing Location: Espoo (Leppävaara), Finland Department: AECO / BIM & Engineering, Structures Quality Assurance team Duration: May/June through end of August Are you interested in gaining experience with leading technology in Trimble's broad domain? Looking for a great opportunity to build connections with existing professionals and trainees while getting a wider perspective on software testing through our different products? Trimble is seeking a passionate problem-solver to join our Quality Assurance team, where you will gain hands-on experience with leading technology and build vital professional connections. This is your chance to bridge the gap between academic studies and real-world software testing while helping us implement innovative AI solutions into our development processes. About Trimble Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. AECO Segment: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Owners. What Makes This Role Great In this role, you'll be part of our Quality Assurance innovation to explore and utilize AI technologies in Software Testing. You will join a culture dedicated to mentoring trainees into seasoned professionals, providing a supportive environment where your self-authored success can lead to long-term career opportunities. Key Responsibilities Depending on your skills and interests, you will contribute to: Implementing AI usage improvements to optimize our software development and testing processes Developing and maintaining robust automated test solutions Gaining comprehensive exposure to software testing principles by participating in diverse manual and automated QA activities Essential Requirements Current studies in Computer Science, Engineering, or a related scientific field with a good foundation in programming Fast learner with an open mind and genuine passion for exploring our software products, new industry, tools and software methods Fluent written and spoken English communication skills to thrive in our diverse, international environment Preferred Qualifications Academic studies or personal projects involving AI and machine learning Previous exposure to automated testing frameworks or QA methodologies Location Details You will be working at our Espoo office in Leppävaara, located only 5 minutes walk from Leppävaara train station. Why You'll Love Working With Us Real-World Impact: At Trimble, we build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. Purpose-Driven Projects: You'll work on projects that truly matter, helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborative Culture: Our strong internal culture features a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Ownership Mindset: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." Our Values: Belong, Grow, Innovate At Trimble, our core values aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Join a team where your contributions truly matter and become part of our mission to connect the physical and digital worlds.
Oulun yliopisto
Doctoral Researcher - Emergent Communications Protocols in beyond 5G/6G About the University of Oulu The University of Oulu is a multidisciplinary, international research university with about 4,000 employees who produce new knowledge based on high-standards research and provide research-based education to build a more sustainable, smarter, and more humane world. Our community totals about 17,000 people, operating globally to create conditions for innovation emergence. About the Role We are seeking a Doctoral Researcher to join the Centre for Wireless Communications (CWC) at the Faculty of Information Technology and Electrical Engineering. The Intelligent Connectivity and Networks Group (ICON), part of CWC, focuses on theoretical and algorithmic foundations of next-generation wireless systems through interdisciplinary research combining machine learning, optimization, control, and economics. This position is part of the GENOME project, funded by the Marie Skłodowska-Curie Actions (MSCA) Doctoral Networks, focusing on developing AI-native solutions for autonomous network management across O-RAN, edge, and cloud domains. Research Focus This doctoral research centers on learning resource-efficient communication protocols for distributed, task-oriented agents in beyond 5G/6G systems. Key research themes include: Emergent semantic communication Learning-based protocol design Multi-agent systems AI-native network architectures Key Responsibilities Develop novel cooperative multi-agent communication frameworks integrating insights from multi-agent communication, multi-objective optimization, and state abstraction Design and investigate new signaling mechanisms and scalable learning strategies, exploring optimization approaches, generative AI, and multimodal sensing Validate developed methods in representative beyond 5G/6G use cases Complete doctoral study requirements Collaborate with multi-disciplinary teams and interdisciplinary partners What We Offer Support from an experienced and enthusiastic team Wellness benefit ePassi covering sport, culture, and well-being Development and career opportunities within a large organization Meaningful work with workplace flexibility and work-life balance Buddy Program and Spouse Network for settling into Oulu HR Excellence in Research quality label from the European Commission Location in Finland, one of the world's most livable countries Required Qualifications Master's degree in Electrical Engineering, Communications Engineering, Computer Science, Machine Learning, or closely related field (to be completed before employment start) Strong understanding of mathematical foundations: probability, statistics, and linear algebra Strong research motivation and open-minded attitude towards interdisciplinary topics Ability and motivation to pursue doctoral studies Excellent written and spoken English communication skills Preferred Qualifications Prior research experience through publications, thesis work, or relevant projects Strong programming skills (e.g., Python) and experience with relevant frameworks (e.g., PyTorch, TensorFlow) Ability to work in interdisciplinary and collaborative research environments Eligibility Requirements MSCA Doctoral Network regulations: Mobility Rule: Candidates must not have resided or carried out main activity in Finland for more than 12 months in the 36 months immediately before recruitment Must not already possess a doctoral degree at recruitment date Must apply for doctoral study rights at University of Oulu Graduate School Position Details Duration: Fixed-term, 3 years Start Date: May-June or upon agreement Salary: Approximately €4,251 gross monthly for full-time employment (including mobility allowance), with potential family allowance Trial Period: 6 months Application Process Applications must be submitted exclusively through the official GENOME project website by April 24, 2026. Applications via other platforms will not be considered. Required Application Materials (in English): Motivation letter CV Transcripts Referee contacts We welcome applicants from all backgrounds, including people of different ages, genders, languages, cultures, and minority communities.
TaskUs
International Voice Process - Team Members We are actively hiring dynamic team members for our International Voice Process operations. Join our growing team and be part of a global customer service environment. Position Overview Full-time opportunity with competitive compensation Work from office environment with rotational shifts Immediate joining required Key Requirements Excellent English communication skills (verbal and written) Fresh graduates and experienced professionals welcome Ability to work in rotational shifts Strong interpersonal and customer service skills Availability for immediate joining What We Offer Competitive salary: ₹20,000 - ₹32,000 per month Professional growth opportunities Comprehensive training program Dynamic work environment Employment Details Job Type: Full-time Work Mode: Office-based only Shift Pattern: Rotational shifts This role offers an excellent opportunity to develop your career in the international customer service industry while working with diverse global clients.