MAERSK
About the Role As a Customer Experience Agent at Maersk, you will play a vital part in our success by owning and managing the complete customer experience throughout the logistics lifecycle. You will serve as the primary point of contact for key customers, ensuring smooth execution of end-to-end shipment processes while maintaining compliance with company procedures and customer agreements. This role requires you to own all customer issues and facilitate their timely and effective resolution by engaging relevant internal stakeholders to achieve best-in-class customer service. You will work closely with customers as well as internal and external stakeholders, maintaining focus on voice of customer, process efficiency, and business growth. This position offers an exciting career opportunity in an international, challenging business environment known for diversity and operating at a high pace. Key Responsibilities Customer Relationship Management: Actively build strong relationships with customers and gain deep understanding of their business, service needs, drivers, and desires Serve as primary point of contact for assigned customer accounts Manage customer onboarding and relationship development processes Proactively follow up and keep customers informed of any issues or changes to their shipments Operational Excellence: Manage end-to-end shipment processes in compliance with company procedures and customer agreements Ensure smooth execution of complete logistics lifecycle from booking to delivery Handle exception management and provide timely resolutions to operational challenges Monitor and achieve key performance indicators (KPIs) consistently Focus on high-quality data management to maintain standards across all assignments Customer Service Delivery: Respond to all customer inquiries in a timely and accurate manner Take ownership of customer issues and resolve them with urgency and responsibility Deliver best-in-class customer service experience across all touchpoints Handle contract and dispute management effectively Manage customer cases through comprehensive case management processes Process Improvement: Regularly review and update Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) Look for improvements in ways of working to drive service delivery excellence Increase business efficiency through innovative problem-solving approaches Handle challenging situations with diplomacy and professionalism Requirements Experience & Background: Minimum 2 years of professional experience in Supply Chain Management (SCM) customer-facing roles Practical experience in Ocean Freight or Freight Forwarding operations Technical knowledge and hands-on experience in the logistics industry Demonstrated experience in stakeholder management and customer relationship building Technical Skills: Proficiency in automation tools, particularly Excel and PowerBI Strong analytical and data management capabilities Understanding of logistics processes and industry best practices Ability to work with various logistics management systems and platforms Language & Communication: Native Vietnamese proficiency required Fluent English language skills (written and verbal) Excellent verbal, written, and presentation communication skills Ability to communicate effectively with diverse stakeholders across different cultures Core Competencies: Customer Centricity: Ability to understand customers' situations, perceptions, and expectations while putting customer needs at the core of all decisions Detail-Oriented Approach: Careful attention to daily operations with focus on accuracy and quality Problem-Solving: Strong analytical skills and ability to resolve complex logistics challenges Teamwork: Collaborative approach to working with others across business units to achieve results Positive Attitude: Proactive and solution-oriented mindset with professional demeanor About Maersk Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning, working hard to ensure that our organization reflects and understands the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics, harnessing cutting-edge technologies and unlocking opportunities on a global scale. What We Offer This position offers an exciting career opportunity where you will focus on creating valuable relationships with current and new customers while working with highly professional teams in an environment where you will be valued, recognized, and well rewarded. You will collaborate with amazing and diverse colleagues who share a deep sense of commitment to live our values and go all the way for our customers, society, and for each other. Maersk is committed to a diverse and inclusive workplace,
OOCL Logistics
About the Role Join OOCL Logistics, an international logistics service provider where people are our most important asset. We are seeking a dynamic Sales Executive for our Marketing & Sales Department at our Hai Phong office in Vietnam. This position offers exceptional career and development opportunities with attractive remuneration for candidates who share our vision in the logistics business and have the commitment to excel and grow with us. Key Responsibilities Search for and exploit new customer opportunities to expand our customer base through strategic prospecting and lead generation Offer and sell comprehensive freight forwarding and logistics services including road, sea, and air transportation solutions Develop and maintain strong relationships with existing customers to increase support and drive business growth Provide expert consultation and advisory services to customers, delivering optimal logistics solutions tailored to their specific needs Coordinate effectively with relevant internal departments including operations, customer service, and finance to ensure seamless service delivery Prepare detailed sales proposals, quotations, and service presentations for prospective clients Conduct market research and competitive analysis to identify new business opportunities and market trends Maintain accurate customer databases and sales pipeline records using CRM systems Participate in industry events, trade shows, and networking activities to promote company services Monitor customer satisfaction levels and address any service issues promptly Achieve monthly and quarterly sales targets as established by management Prepare comprehensive sales reports and forecasts for management review Support additional projects and initiatives as assigned by Sales Manager and Regional General Manager Requirements Education: Bachelor's degree with major in Economics, Logistics, Supply Chain Management, or related field Experience: 1-2 years of proven sales experience in a Sales Executive position with shipping lines or 3PL International Logistics Companies Language Skills: Excellent English communication skills required; fluency in Chinese language is highly preferred Technical Skills: Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint for report preparation and presentations Communication: Strong negotiation and communication skills with ability to handle contract discussions and customer interactions professionally Interpersonal Skills: Demonstrated ability to handle flexible and sensitive situations during customer negotiations with diplomacy and tact Personal Attributes: Self-motivated with strong ownership mentality and ability to work independently while collaborating effectively with team members Learning Ability: Quick learner with positive thinking approach and adaptability to changing business environments Professional Qualities: Professional attitude, passionate about sales, commercial mindset, proactive approach, strong customer service orientation, dynamic personality, and enthusiastic energy Industry Knowledge: Understanding of international trade, logistics operations, and freight forwarding processes preferred What We Offer As part of the OOCL Group family, you will join a company that truly values its people and recognizes their efforts and achievements. We provide a supportive work environment that encourages professional growth and development, with opportunities to advance your career within our expanding logistics network. Our commitment to investing in our people ensures you will have access to training and development programs to enhance your skills and expertise in the logistics industry. OOCL Logistics is an Equal Opportunities Employer committed to creating an inclusive workplace where diverse perspectives are valued and respected.