MAERSK
About the Role As a Customer Experience Agent at Maersk, you will play a vital part in our success by owning and managing the complete customer experience throughout the logistics lifecycle. You will serve as the primary point of contact for key customers, ensuring smooth execution of end-to-end shipment processes while maintaining compliance with company procedures and customer agreements. This role requires you to own all customer issues and facilitate their timely and effective resolution by engaging relevant internal stakeholders to achieve best-in-class customer service. You will work closely with customers as well as internal and external stakeholders, maintaining focus on voice of customer, process efficiency, and business growth. This position offers an exciting career opportunity in an international, challenging business environment known for diversity and operating at a high pace. Key Responsibilities Customer Relationship Management: Actively build strong relationships with customers and gain deep understanding of their business, service needs, drivers, and desires Serve as primary point of contact for assigned customer accounts Manage customer onboarding and relationship development processes Proactively follow up and keep customers informed of any issues or changes to their shipments Operational Excellence: Manage end-to-end shipment processes in compliance with company procedures and customer agreements Ensure smooth execution of complete logistics lifecycle from booking to delivery Handle exception management and provide timely resolutions to operational challenges Monitor and achieve key performance indicators (KPIs) consistently Focus on high-quality data management to maintain standards across all assignments Customer Service Delivery: Respond to all customer inquiries in a timely and accurate manner Take ownership of customer issues and resolve them with urgency and responsibility Deliver best-in-class customer service experience across all touchpoints Handle contract and dispute management effectively Manage customer cases through comprehensive case management processes Process Improvement: Regularly review and update Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) Look for improvements in ways of working to drive service delivery excellence Increase business efficiency through innovative problem-solving approaches Handle challenging situations with diplomacy and professionalism Requirements Experience & Background: Minimum 2 years of professional experience in Supply Chain Management (SCM) customer-facing roles Practical experience in Ocean Freight or Freight Forwarding operations Technical knowledge and hands-on experience in the logistics industry Demonstrated experience in stakeholder management and customer relationship building Technical Skills: Proficiency in automation tools, particularly Excel and PowerBI Strong analytical and data management capabilities Understanding of logistics processes and industry best practices Ability to work with various logistics management systems and platforms Language & Communication: Native Vietnamese proficiency required Fluent English language skills (written and verbal) Excellent verbal, written, and presentation communication skills Ability to communicate effectively with diverse stakeholders across different cultures Core Competencies: Customer Centricity: Ability to understand customers' situations, perceptions, and expectations while putting customer needs at the core of all decisions Detail-Oriented Approach: Careful attention to daily operations with focus on accuracy and quality Problem-Solving: Strong analytical skills and ability to resolve complex logistics challenges Teamwork: Collaborative approach to working with others across business units to achieve results Positive Attitude: Proactive and solution-oriented mindset with professional demeanor About Maersk Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning, working hard to ensure that our organization reflects and understands the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics, harnessing cutting-edge technologies and unlocking opportunities on a global scale. What We Offer This position offers an exciting career opportunity where you will focus on creating valuable relationships with current and new customers while working with highly professional teams in an environment where you will be valued, recognized, and well rewarded. You will collaborate with amazing and diverse colleagues who share a deep sense of commitment to live our values and go all the way for our customers, society, and for each other. Maersk is committed to a diverse and inclusive workplace,
OOCL Logistics
About the Role Join OOCL Logistics, an international logistics service provider where people are our most important asset. We are seeking a dynamic Sales Executive for our Marketing & Sales Department at our Hai Phong office in Vietnam. This position offers exceptional career and development opportunities with attractive remuneration for candidates who share our vision in the logistics business and have the commitment to excel and grow with us. Key Responsibilities Search for and exploit new customer opportunities to expand our customer base through strategic prospecting and lead generation Offer and sell comprehensive freight forwarding and logistics services including road, sea, and air transportation solutions Develop and maintain strong relationships with existing customers to increase support and drive business growth Provide expert consultation and advisory services to customers, delivering optimal logistics solutions tailored to their specific needs Coordinate effectively with relevant internal departments including operations, customer service, and finance to ensure seamless service delivery Prepare detailed sales proposals, quotations, and service presentations for prospective clients Conduct market research and competitive analysis to identify new business opportunities and market trends Maintain accurate customer databases and sales pipeline records using CRM systems Participate in industry events, trade shows, and networking activities to promote company services Monitor customer satisfaction levels and address any service issues promptly Achieve monthly and quarterly sales targets as established by management Prepare comprehensive sales reports and forecasts for management review Support additional projects and initiatives as assigned by Sales Manager and Regional General Manager Requirements Education: Bachelor's degree with major in Economics, Logistics, Supply Chain Management, or related field Experience: 1-2 years of proven sales experience in a Sales Executive position with shipping lines or 3PL International Logistics Companies Language Skills: Excellent English communication skills required; fluency in Chinese language is highly preferred Technical Skills: Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint for report preparation and presentations Communication: Strong negotiation and communication skills with ability to handle contract discussions and customer interactions professionally Interpersonal Skills: Demonstrated ability to handle flexible and sensitive situations during customer negotiations with diplomacy and tact Personal Attributes: Self-motivated with strong ownership mentality and ability to work independently while collaborating effectively with team members Learning Ability: Quick learner with positive thinking approach and adaptability to changing business environments Professional Qualities: Professional attitude, passionate about sales, commercial mindset, proactive approach, strong customer service orientation, dynamic personality, and enthusiastic energy Industry Knowledge: Understanding of international trade, logistics operations, and freight forwarding processes preferred What We Offer As part of the OOCL Group family, you will join a company that truly values its people and recognizes their efforts and achievements. We provide a supportive work environment that encourages professional growth and development, with opportunities to advance your career within our expanding logistics network. Our commitment to investing in our people ensures you will have access to training and development programs to enhance your skills and expertise in the logistics industry. OOCL Logistics is an Equal Opportunities Employer committed to creating an inclusive workplace where diverse perspectives are valued and respected.
Schlumberger
SLB Digital Opportunities SLB is leading our industry into digital transformation. Our digital technology experts harness the full power of data to solve the domain's biggest challenges. We leverage the elasticity and collaboration of the cloud, apply the efficiency of high-performance computing, tap into the connectivity of the Industrial Internet of Things (IIoT), and create the industry's most advanced data ecosystems. About Our Team Data drives everything we do, and our teams are at the heart of each innovation, collaborating with interdisciplinary experts to shape our dynamic global industry. With more than 90 technology centers worldwide, we have cultivated the industry's most expansive innovation network. What You'll Do Collaborate with the world's brightest minds to solve challenges others deem impossible Apply the latest technologies in a creative environment where breakthroughs flourish Develop solutions that make a measurable impact on operations in one of the world's most dynamic industries Work across global centers from Silicon Valley to Europe to Asia What We Offer Robust, dynamic training in emerging technologies Comprehensive professional development programs Support at every stage of your SLB journey Opportunity to work in cutting-edge technology centers worldwide Who We're Looking For We are seeking highly skilled graduates in digital technology areas to join our innovative team and contribute to our industry-leading digital transformation initiatives.
STAR Việt Nam
STAR Group - Freelance Translator Opportunities About STAR Group Ranked as the world's sixth largest Language Service Provider, STAR Group (Ramsen, Switzerland) brings over 30 years of experience in translation and localization services. With a global network spanning 47 offices across 31 countries on 5 continents and nearly 1,000 full-time specialists, we handle more than 180 languages and serve as a single-source supplier of multilingual information services to international corporations. About STAR Vietnam As a subsidiary of STAR Group, STAR Vietnam Translation & Software Co., Ltd. is seeking exceptional freelance translators to join our dynamic translation teams in Vietnam. Language Pairs We're Seeking: Vietnamese (from English) English (from Vietnamese) Vietnamese (from German) Other Southeast Asian languages: Thai, Bahasa Indonesia, Bahasa Malaysia, Tagalog, Burmese, and Khmer Industry Specializations: Business Sector: IT-related, Computer Software & Hardware, Internet-related Industrial Sector: Industrial/Printing, Oil Drilling Equipment Automotive Sector: Leading European, Japanese & American Manufacturers Consumer Brands Sector: Consumer Marketing, Electronics, Luxury Goods Life Science Sector: Medical, Pharmaceuticals & Cosmetics Additional Sectors: Legal/Government, Financial, Banking, Petroleum, Technical, Construction What We're Looking For: Experienced and motivated freelance translators Post-editors with relevant sector experience Solid translation background and proven expertise Professional commitment to quality translation services Application Process: Qualified candidates will be invited to complete a translation test following initial review. We offer the flexibility and benefits that come with freelance work within a globally recognized translation company. Join our freelance team and become part of STAR Vietnam's commitment to delivering exceptional multilingual services to our international clients.
Pearson
Specialist, Client Relations - English Language Learning As a Specialist, Client Relations - English Language Learning, you will play a key role in driving growth for Pearson Test of English (PTE Academic) in Vietnam. Working closely with the Senior Client Relations Manager, you'll build strong partnerships across the international education ecosystem and help expand access to life-changing education and migration pathways. The Role This role exists to support and execute the country growth strategy for PTE Academic in Vietnam. You'll collaborate closely with Client Relations and Marketing teams locally and across Asia to increase brand awareness, drive adoption, and deliver against key commercial and performance metrics. What You'll Own Success in this role is defined by outcomes and ownership: Partner growth & relationships: Develop, manage, and grow partnerships with education and migration agents, and commercial and academic language and test-prep providers Market presence & advocacy: Proactively position PTE Academic through presentations, events, and stakeholder engagement—both online and in person Commercial performance: Deliver against annual sales targets and KPIs, with regular monitoring, reporting, and insight-led improvement Cross-functional collaboration: Work closely with Marketing and other internal teams to execute communications and awareness initiatives that support market growth You'll operate with a high degree of independence while staying closely aligned with broader regional objectives. About You You bring strong experience in international education and a relationship-driven, commercially minded approach: 3+ years' experience in international education, student recruitment, TEFL, or a related field, working with stakeholders such as agents, language schools, or universities Strategic thinking with confident execution and evidence of contributing to business growth Ability to build trust quickly and influence through strong relationships and personal credibility Clear and professional communication skills, with strong presentation and stakeholder engagement abilities Thrive working independently while collaborating effectively across teams What You'll Get This is an opportunity to grow your career with a purpose-led global learning company: Direct impact on market growth and learner access in Vietnam Collaboration with experienced Client Relations and Marketing teams across Asia Exposure to Pearson's English Language Learning portfolio and international education landscape Flexible and hybrid working practices Ongoing learning and development within a global organization Who We Are At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company, where learning isn't just what we do—it's who we are. Pearson is an Equal Opportunity Employer committed to creating an inclusive environment where all qualified candidates receive consideration for employment regardless of race, ethnicity, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran status, or disability status.
Schlumberger
Join the Frontier of Energy Innovation Advance your career in energy with real on-site experience while delivering cutting-edge technical solutions. We offer multiple career paths where you'll gain hands-on expertise and make meaningful contributions from day one. Field Engineer As a Field Engineer, you'll be involved in every aspect of our operations, from data acquisition to long-term well development planning. You'll organize, execute, and report field operations while supporting Specialists and Engineers with critical decision-making. Key Responsibilities: Organize and manage field operations and reporting Assist specialists and engineers with strategic decisions Acquire and analyze essential operational data Support long-term well development planning Field Specialist Our Field Specialists focus on the technical and operational procedures that ensure site safety and exceptional customer service. You'll receive comprehensive training in troubleshooting, safety protocols, and client relations. Key Responsibilities: Execute vital technical and operational procedures Ensure site safety and deliver exceptional customer service Develop supervisory capabilities and on-site leadership Solve complex practical challenges through innovative strategies Serve as the company representative on-site Field Technical Analyst As a Field Technical Analyst, you'll provide technical expertise across site teams and apply theoretical knowledge to practical field challenges. Key Responsibilities: Provide technical support to cross-functional teams Create formation evaluation logs Analyze and interpret cuttings to determine rock type and hydrocarbon presence Monitor well parameters and maintain sensor systems Apply theoretical knowledge to solve on-site challenges What We Offer: Comprehensive hands-on training programs Intensive instruction in troubleshooting and safety Extensive development programs to expand technical knowledge Management support and mentorship Clear path to leadership opportunities Real responsibility with proper support structure Training & Development: You'll receive intensive, hands-on training combined with formal instruction to develop deep technical understanding. Our comprehensive development program will expand your skillset while giving you the responsibility and support needed to make an immediate impact and grow into a leadership role.
Schlumberger
Design Engineer - Technology Development SLB's technology development teams turn groundbreaking ideas into tangible solutions that transform the way our customers operate. Our engineers redefine their discipline, spearheading development across mechanics, modeling, electronics, and robotics. About the Role Leveraging a delivery excellence mindset, our product development engineers work hand in hand with manufacturing, quality, and supply chain experts to design and execute manufacturing plans with unparalleled precision and flexibility. Together, these teams ensure that leading-edge technology makes it out of the design phase and into the hands of global energy operators. What You'll Do Explore the intersections of data science, maintenance, and operations alongside digital technology experts Collaborate with technology lifecycle management specialists to form a continuous loop of innovation Design and develop cutting-edge solutions across multiple engineering disciplines Work closely with cross-functional teams including manufacturing, quality, and supply chain Career Opportunities Looking for adventure? In addition to traditional roles, our Tech and Field program is home to an elite group of individuals with advanced technical expertise and strong engineering skills. If you have a blend of energy, knowledge, and leadership, it's time to put them to action in a program that redefines "hands-on" experience. Key Roles in Our Technology Development Teams: Design Engineer Product Development Engineer Manufacturing Engineer Quality Engineer Digital Technology Specialist Technology Lifecycle Management Expert Join us in transforming the energy industry through innovative engineering solutions and cutting-edge technology development.